An Open-Source Approach to Learning RevOps

"It's amazing how fast you can become world-class in something because no one else is even trying."

A free, structured curriculum for learning RevOps—modeled after open-source CS programs. No expensive memberships. No gatekeeping. Just the best resources organized around the six pillars that define the discipline.

Why This Exists

Revenue Operations is the fastest-growing function in B2B SaaS, but there's no standardized path to learn it. The knowledge is scattered across vendor certifications (HubSpot, Salesforce), expensive communities ($2,500+/year for Pavilion), and random LinkedIn posts that may or may not be right.

This site organizes the best publicly available resources into a structured curriculum. It's modeled after OSSU's open-source CS degree and no-debt-cs—the idea that you can build real competency without a degree or expensive memberships.

This isn't a quick guide. RevOps is a real discipline that takes time to master. But if you're willing to put in the work, you can build the skills that command Director-level roles without spending a fortune.

Key Metrics

The 15 KPIs every RevOps professional should understand. Hover for definitions.

Acquisition
CACCustomer Acquisition Cost — total sales & marketing spend divided by new customers acquired. Measures efficiency of your growth engine.
MRR/ARRMonthly/Annual Recurring Revenue — predictable subscription revenue. The top-line number that defines SaaS health.
Retention
RenewalsRevenue retained from existing customers at contract end. The base of the retention equation.
Upsells/Cross-SellsAdditional revenue from existing customers. Expansion is cheaper than acquisition.
Customer ChurnPercentage of customers (or revenue) lost in a period. The leak in the bucket.
LTVLifetime Value — total revenue expected from a customer over the relationship. Determines how much you can spend to acquire.
Pipeline
Forecast AccuracyHow close predictions are to actual results. Measures planning quality and pipeline health.
Pipeline VelocitySpeed at which opportunities move through stages. Indicates sales process efficiency.
Sales CycleAverage time from opportunity creation to close. Affects capacity planning and forecasting.
Win RatePercentage of opportunities that close-won. Core measure of sales effectiveness.
Scoring
Lead ScoreQuantified likelihood a lead converts. Prioritizes rep time on best opportunities.
Opp ScoreQuantified likelihood an opportunity closes. Improves forecast accuracy.
Account ScoreHealth/potential score for existing accounts. Prioritizes CS and expansion efforts.
Relationship & Efficiency
NPSNet Promoter Score — customer satisfaction and loyalty measure. Leading indicator of retention.
Revenue/EmployeeTotal revenue divided by headcount. Measures organizational efficiency.

These 15 KPIs are the outcomes RevOps is ultimately accountable for. Individual pillars may have operational metrics that indicate progress, but these are the scoreboard.

Understanding the Shift

Revenue Operations emerged because siloed ops teams create friction, data inconsistencies, and finger-pointing. The shift is simple in concept, transformative in practice.

Before: Siloed Operations

Sales Ops reports to VP Sales. Marketing Ops reports to CMO. CS Ops reports to VP Customer Success. Each optimizes for their own metrics. Data doesn't match. Handoffs break.

After: Unified Revenue Operations

One team owns the full revenue lifecycle. Single source of truth. Aligned metrics. Processes designed for the customer journey, not org chart boundaries.

Becoming Career Ready

Building Your Portfolio

RevOps hiring is about demonstrated impact, not memorization. Nobody cares if you can recite the CAC formula—they care if you've used it to make a decision. As you work through this curriculum, build artifacts: dashboards you've created, processes you've documented, analyses that drove real outcomes.

The best portfolio isn't a list of certifications. It's a collection of work samples that show you can identify problems, analyze data, and build solutions. Tag your wins to the six pillars. Quantify impact. Be specific about what you did versus what the team did.

Certifications as Learning Tools

Certifications aren't gatekeepers—they're structured learning paths. A Salesforce Admin cert won't get you hired, but the knowledge you build earning it will make you effective. Use certifications as forcing functions for learning, not as resume decorations.

The credential that matters most is evidence that you've done the work. A well-documented project where you improved forecast accuracy by 15% is worth more than a wall of badges.